Ascoltare è la capacità di ricevere e interpretare in modo accurato i messaggi nel processo di comunicazione. E’ la chiave della comunicazione vincente. Senza la capacità di ascoltare in modo efficace si fanno supposizioni e sorgono incomprensioni. Di conseguenza, si verificano costosi errori: le scadenze non sono rispettate, le opportunità possono essere perse, si prendono decisioni…
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